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How to Improve Team Engagement and Alignment

Chris · Oct 14, 2014 · Leave a Comment

teamExcellent article from the Harvard Business Review on effective ways for leaders to improve team engagement and alignment.

Leadership is a Conversation

Here are some highlights:

  • interpersonal communication is key
  • have a “person to person” conversation rather than pushing a series of commands from on high
  • shift from a top-down distribution of information to a bottom-up exchange of ideas
  • 4 essential attributes of interpersonal communication
    • intimacy
      • gain trust through simply asking and answering questions rather than issuing orders
      • be authentic and straightforward
      • stop talking and start listening
      • take feedback seriously and absorb both good and bad feedback
    • interactivity
      • talk with employees, not just to them
      • give employees the ability to speak up and (where appropriate) talk back
      • communicate in a dynamic, two-way fasion
    • inclusion
      • include everyone as full-fledged conversation partners so as to raise the level of emotional engagement
      • allow employees to serve as frontline content providers
      • allow employees to serve as brand ambassadors, thought leaders, and storytellers
      • tell stories
    • intentionality
      • learn from each other
      • derive relevant action from discussion and debate
      • generate consent rather than commanding consent
      • talk extensively about the vision and logic behind decision making
      • have open conversations about matching trends with possible solutions
      • always encourage!

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